What fundamental principle of validation therapy should be included in an in-service for staff?

The fundamental principle of validation therapy that should be included in an in-service for staff is to listen to the words an individual uses to ascertain the person's underlying message. This approach emphasizes the importance of understanding and empathizing with an individual's feelings and emotions rather than solely focusing on the literal content of their speech. It acknowledges that older adults, particularly those with cognitive impairments, may express themselves in ways that are influenced by their emotions and experiences, which can differ from the conventional reality.

By actively listening and interpreting the person's words, staff members can provide meaningful engagement and validation. This practice helps build trust and rapport, allowing individuals to feel heard and respected. It is particularly beneficial in therapeutic settings, as it promotes emotional well-being and can lead to a decrease in anxiety and distress.

In contrast, redirecting conversations or focusing solely on objective reality may invalidate the individual's feelings and lead to frustration or disengagement. Encouraging independence in communication is important, but it should be done in a way that respects the individual’s expression and emotional context.